Shipping policy

We want your order to arrive quickly and safely. Here's everything you need to know about how we ship.

 

Processing Time

 

All orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays will begin processing the next business day. You'll receive a confirmation email with tracking information as soon as your order ships.

Shipping Times

Shipping Method	Estimated Delivery Time
Standard Shipping (US)	3–7 business days
Expedited Shipping (US)	2–3 business days
Alaska & Hawaii	7–14 business days
US Territories	10–20 business days

Please note that delivery times are estimates and not guarantees. Delays can occasionally occur due to carrier volume, weather conditions, or other factors outside our control.

 

Shipping Costs

Order Total	Shipping Cost
Under $35	Calculated at checkout based on location and weight
$35 and over	Free standard shipping (contiguous US only)

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can use this to track your package directly on the carrier's website. If you haven't received tracking information within 3 business days of placing your order, please contact us at support@pawlat.com.

 

Shipping to PO Boxes

We ship to PO Boxes via USPS for most standard-sized items. Oversized or heavy items may require a physical address. If your order cannot be shipped to a PO Box, we'll contact you to arrange an alternative.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the estimated timeframe, please reach out to us at support@pawlat.com with your order number and we'll make it right. We take full responsibility for getting your order to you in perfect condition.

 

International Shipping

At this time, Pawlat ships within the United States only. We hope to expand internationally in the future — if you'd like to be notified when we do, sign up for our email list at the bottom of our homepage.