Contact Us
We're real people who love animals, and we're here to help. Whether you have a question about an order, need help finding the right product for your pet, or just want to share a photo of your furry family member — we'd love to hear from you.
Get in Touch
Email: support@pawlat.com
Response time: Within 24 hours
Instagram & TikTok: @pawlatpets
Before You Reach Out
You might find your answer faster in one of these places:
- Order status — use the tracking number in your shipping confirmation email
- Returns & refunds — see our full Return Policy page
- Shipping times — see our Shipping Policy page
- Product questions — check the FAQ section on each product page
We typically respond to all inquiries within one business day. For urgent order issues email is the fastest way to reach us. We look forward to hearing from you.
— The Pawlat Team
Pawlat • pawlat.com • support@pawlat.com
Every pet. Every comfort.